Store rating

Thank you for your feedback on your recent experience with the Mitohacker 4.0, Simon! It’s fantastic to hear that the delivery and overall quality of the product have met your expectations. We appreciate you highlighting the issue with the on/off switch and apologize for any inconvenience it may have caused. This isn’t typical of our products, and if the issue continues, please reach out to us directly. We’re here to help, whether it means troubleshooting further or organizing a replacement if necessary. Regarding your experience with the red light therapy, it sounds like you're thoughtfully adjusting the duration of your sessions, which is excellent. When starting out, it's crucial to allow your skin and body to adapt to the therapy, especially since individual responses can vary. A general guideline is to begin with shorter sessions at a moderate distance—about 15-50 cm from the light source—and gradually increase as you gauge your skin’s tolerance and response. For deeper tissue effects, like muscle and joint relief, closer proximity to the light can be more beneficial, whereas, for skin and hair, a slightly farther distance can still be effective without the risk of irritation. Also, it's essential to consider the entire illuminated area and the irradiation power, which decrease and increase, respectively, with greater distances. Finding the right balance for your specific needs can take some adjustments, and your proactive approach is commendable. We understand your need for more comprehensive usage guidelines and appreciate your suggestions for improvement. We are continuously working to enhance our customer resources and will take your feedback into account as we develop further educational materials. If you have any specific questions, please don't hesitate to reach out to us. We are always happy to assist you!

Dear Lian, Thank you for taking the time to share your wonderful experience with our company. We are so happy to hear that you are already feeling the benefits after just a few weeks of use and that you are satisfied with the efficiency of our service. ♥ Should you need any further support or have any questions as you continue to use your device, please do not hesitate to reach out. We are here to help and ensure you get the most out of your experience. :)

Thank you for your feedback, Helen! :) We're glad to hear that your shipment arrived swiftly, even during the busy Easter holidays. It’s great to know you’re beginning your journey with our red light therapy device. Indeed, the brightness can be quite surprising! We always recommend using the goggles provided for your safety and comfort. If you have any questions as you continue to use your new light, or if there's anything else we can assist you with, please feel free to reach out. :) Enjoy your therapy sessions, and we look forward to hearing about your experiences! ♥

Dear Mrs. Sylvie, Thank you for taking the first steps in your red light therapy journey with us! We're here to support you as you embark on this new path toward overall well-being. It's great to hear that you've started using our product, and we are as eager as you are to see the positive changes it brings! :) Remember, our team is always here if you have any questions or need guidance along the way. Thank you for choosing us! :)

It's absolutely fantastic to hear about the amazing results you've experienced with your treatment after just 12 days, Bev! Your journey is incredibly inspiring to us, and we're thrilled to be a part of your journey. If you have any questions, need tips, or just want to share more about your progress, we're here for you. Your wellness success is our greatest reward. Thank you for sharing your positive experience. ♥

Dear Joanna, Thank you so much for your encouraging words and for choosing the Bulb 4.0! It's wonderful to hear your positive feedback on our customer service as we strive to deliver the best experience possible. :) We're excited for you to experience all the benefits red light therapy has to offer. Should you have any questions or need further information as you continue your journey, please don't hesitate to reach out. We're here to support you every step of the way! :)

Dear Rob, Thank you so much for your wonderful feedback on our Bulb 4.0! We're thrilled to hear that you're enjoying your experience with the product, appreciating its well-built design, ease of travel, and that it generates no heat during use. It's great to know that our efforts to deliver both top-notch service and a quality product have positively impacted your red light therapy journey. If there's anything more you need or if you have any questions, please don't hesitate to reach out. We're here to support you every step of the way! :)

Dear Thierry, Thank you so much for your thoughtful review of our Bulb 4.0. We're happy to hear about the positive impacts it's already having on your skin, hair, and sleep quality. Your satisfaction and well-being are our top priorities, and it's wonderful to know that our product is contributing positively to your life. Regarding your feedback about the need for support when using Bulb, the use of pillows for stability is a really innovative idea! However, we understand it's not the ideal solution. Your comfort and ease of use are important to us. As you've pointed out, while the Bulb does not require a dedicated stand and can be held freely, we understand that for longer sessions, holding it might become uncomfortable. We have an excellent alternative—utilizing a lamp or chandelier with an E27 thread. This is a practical and versatile solution that many of our customers find helpful. For a seamless fit, ensure that the lamp or chandelier supports an input voltage of AC 100-240V and has a minimum power wattage capability of 18W. This will ensure that the Bulb operates safely and effectively. Additionally, it's also important to consider the size of the lampshade. The Bulb has a diameter of 12.1 cm. Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to support you every step of the way!

Thank you for sharing your feedback, Richard. It's wonderful to hear about your positive experience with the build quality of the Starter 4.0 and our customer communication. We understand your concerns regarding the stand's limited adjustability and the temporary unavailability of the app on the Play Store. Your feedback is invaluable as it helps us identify areas for improvement. We're committed to enhancing our products and services, and we'll take your comments into consideration for future updates to our product offerings and accessories. Regarding the app, we are actively working on resolving the compatibility issues to ensure it is available to all our customers throughout all devices with Android OS as soon as possible. We expect this to be resolved by the end of February, so you can look forward to using your device to your full convenience very soon. We appreciate your patience and understanding in this matter. For the discomfort in your knees and hands, while individual results can vary and some may notice improvements sooner than others, continued use is key to experiencing the full benefits of red light therapy. We believe you'll start to see more significant relief with prolonged use. If there's anything specific you'd like assistance with or any more feedback you wish to share, please don't hesitate to reach out to us directly. Your satisfaction and well-being are our top priorities, and we're here to support you on your red light therapy journey.

Thank you so much for taking a moment to share your experience with us, David. :) We're thrilled to hear that you were impressed with our service. It's incredibly rewarding to know that we've met your expectations! Your satisfaction is our greatest motivation. If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. :) Thank you once again for your kind words. We look forward to serving you again in the future!

Grant, thank you so much for your positive feedback! We are so happy to hear that your issue was swiftly identified and resolved. Even if the percentage of the claims is very low, we want to be sure that every customer gets their help promptly and that they can use their device in perfect condition as soon as possible. :) Should you have any further questions or need any assistance again, please don't hesitate to reach out to us. We're here to support you every step of the way! ♥

Arman, thank you for your honest feedback. We are sorry that the adjustability of the stand did not meet your expectations. It is true that to change position, two threads must be unscrewed by hand, the panel rotated 90 degrees on the axis, and then the two threads screwed back in by hand. Your comments are very important to us as we are always trying to improve our designs based on feedback. If you are not satisfied with the stand, you can of course return it under our 30-day money back guarantee. If there is anything we can help you with, please contact us, we will be happy to help. Karel Mencl, Head of Product

Thank you so much for taking the time to leave a review! It's always a pleasure to hear when our products have a positive impact on our customers' lives. Thank you for choosing us, and we hope that it continues to provide you with all the amazing benefits you need to feel your best. We are at your service if you need anything. Don't hesitate to reach out! :)

Thank you so much for your positive review, Albert! :) We're so happy to hear that you are satisfied with the fast shipping and the quality of your received product. Ensuring that our customers are happy with their purchases is of utmost importance to us. :) If you have any further questions or need assistance with your product, please feel free to contact us. We're here to support you every step of the way!

Dear Yvonne, thank you so much for taking the time to share your initial impressions of the MITO LIGHT® Bulb 4.0! :) It warms our hearts to hear that you appreciated the personal touch of the handwritten note and were satisfied with the quick delivery service. ♥ We're thrilled to know that you've found the bulb to be strong in its therapeutic effects even in the early stages of use. As you continue with your red light therapy sessions, we're confident that you'll start to experience even more of the long-term benefits that our carefully designed product aims to deliver. :) Regarding your query about a stand for the lamp, while the Bulb 4.0 is primarily designed for versatility and ease of use in standard E27 sockets, we understand how a dedicated stand could enhance usability and convenience. Currently, we don't offer a specialized stand for Bulb 4.0, but it’s a wonderful suggestion, and we'll certainly pass it along to our product development team for future consideration. In the meantime, many of our customers have had success using the bulb in a variety of desk lamps or freestanding fixtures with an E27 socket. Just ensure that the power wattage of the lamp is minimal at 18 W. We’re here to support you, so if you have any further questions or need assistance, don't hesitate to reach out. Your health and satisfaction are our top priorities! ♥

Dear Janine, thank you so much for your review! :) We are delighted to hear about your positive experience with our red light therapy device! It's wonderful to know that you've noticed significant improvements in your sleep and energy levels. Your feedback is incredibly valuable to us, and it reaffirms our commitment to providing exceptional products and customer service. If you have any more insights or need further assistance as you continue your journey with red light therapy, please don't hesitate to reach out. Your well-being is our top priority! ♥

Thank you so much for your kind words, Ella! Providing excellent customer service is at the heart of what we do, and we're thrilled to know you had a great experience. ♥ If you ever have more questions, need support, or just want to share your red light therapy journey, we're here for you. Your satisfaction and well-being are our top priorities. Thank you for choosing us and for taking the time to share your feedback! :)

Thank you so much for your kind words and for taking the time to share your experience with us, Sue. :) It's truly heartwarming to hear how satisfied you are with our Starter 4.0 and the service you received. Hearing that the product has been beneficial for you and your family and that it has provided value for money, is incredibly gratifying. We're delighted to know that you found our customer service and speedy delivery to your liking. We strive to ensure that every customer feels valued and supported, and your feedback is a wonderful affirmation of our efforts. :) If you have any more questions or need assistance in the future, please remember that we're here for you. Thank you again for choosing our Starter 4.0, and for sharing your positive experience with us. It means the world to us! ♥

Thank you so much for sharing your experience, Nikki! ♥ It's heartening to hear how well you've been responding to the red light therapy, especially regarding your collarbone's healing and the improvements in your skin and hair health. Your approach of using the therapy for 5-8 minutes 4-6 times a week seems to be yielding fantastic results. It's also wonderful to hear about the positive impact it has had on your mood and immune resilience during the winter. We're thrilled that MITO LIGHT® has been a valuable addition to your wellness routine and that it's also benefiting your family. If you have any further questions or need additional guidance as you continue with your therapy, please feel free to reach out. We're here to support you every step you take! :)