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JH Avatar of author Julia Hallsworth | 13.6.2024
I’ve been using this product for a couple of weeks for long standing neck/vertigo problems. I’m using it after my chiropractor sessions and I’m finding it very useful. I’m thinking at some point I might even upgrade to a slightly bigger unit. My lamp arrived promptly and I had really good customer service communication. For me this is definitely having the desired effect on inflammation. I’m really hoping 🙏 it helps with my fibromyalgia too.
KL Avatar of author Karel, MITO LIGHT (Administrator) 14.6.2024
Julia, thank you for your detailed and positive feedback! I'm glad to hear that our product is helping with your neck and vertigo problems. It's great to know that the prompt delivery and customer service met your expectations. Upgrading to a larger unit in the future could indeed provide even more benefits. Eventually, be sure to let us know in the future so we can help you choose the perfect model. We sincerely believe that it will also help with your fibromyalgia. Wishing you continued relief and improvement! <3
SO Avatar of author Susie Osborne | 10.6.2024
Super efficient at getting the light to us quickly and keeping us informed of the process. We are really enjoying using the light. It has only been 3 weeks but I feel there is improvement in my skin on my face. My hair and nails are growing more quickly. My husband is reporting improvement in his stiff knees and hips. We ordered the mito 4 small light to test out and will probably upgrade to a larger light in the future if these improvements are sustained.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 11.6.2024
Thank you for sharing your positive experience with us, Susie! :) We're delighted to hear that you found our service efficient and informative. It's wonderful to know that you're already noticing improvements in your skin, hair, and nails and that your husband is experiencing relief in his knees and hips. We're happy to hear that our device is making such a positive impact, and we look forward to supporting you if you decide to upgrade to a larger light in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We are here for you! :)
JW Avatar of author John Watt | 4.6.2024
Excellent service, excellent product. Cannot fault them at all.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 5.6.2024
Dear John, Thank you so much for your kind words! We are thrilled to hear that you are pleased with both our service and our product. Your satisfaction is our top priority, and it's wonderful to know that we have met your expectations. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. :)
ST Avatar of author Stoyan Todorov | 20.5.2024
I can’t recommend them enough for their exceptional customer service and high-quality products. Mitohacker panels, dual stand, and blue light blocking glasses were delivered quickly, are of great quality, and do a great job. Literally after the first use, I felt full of energy. In combination with methylene blue, I feel like I am 20 again. Buy with confidence.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 21.5.2024
Thank you so much for your fantastic review! We're happy to hear that you had such a positive experience with our customer service and products. It's great to know that the panels, stand, and blue light-blocking glasses have made a noticeable difference for you. :) We're so happy that you felt energized after the first use and that the combination with methylene blue has brought such remarkable results. Your confidence in our products means a lot to us. ♥ If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here for you! :)
JF Avatar of author Julie Faller | 17.5.2024
The Bulb 3.0 is a quality product which was delivered ahead of expectation from this company who have excellent customer service - I would recommend this to anyone who requires a small hand-held device., although the Bulb 3.0 can also be used in an appropriate lamp fitting. However, after a short trial, I decided that I would prefer a panel, so invested in the Starter Panel 4.0 - the exchange was seamless with excellent communication throughout - happy customer!
JL Avatar of author Jitka, MITO LIGHT (Administrator) 20.5.2024
Thank you so much for your kind review, Julie! We're so happy to hear that you were satisfied with the quality and prompt delivery of the Bulb 3.0. It's great to know you found our customer service excellent and would recommend our product. :) We're also glad to hear that the exchange to the Starter 4.0 went smoothly and that our communication met your expectations. Your satisfaction is our priority, and it's wonderful to know you're a happy customer. ♥ If you need any further assistance or have any questions, please feel free to reach out. We are here for you. :)
PS Avatar of author Peter Smith | 30.4.2024
Very please. So far just started using.. so far great service and product..hope stands the test of time.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 2.5.2024
Thank you so much for sharing your initial impressions, Peter! :) We're delighted to hear that you're pleased with both our service and your new product. We're confident it will continue to meet your expectations over time. If you ever have any questions or need assistance as you continue to use it, please don't hesitate to reach out. We're here to support you every step of the way. :)
SB Avatar of author Simon Barker | 19.4.2024
Delivery was pretty quick to the UK and the item (Mitohacker 4.0) was well packaged. The item is well made and seems to be powerful. One minor gripe is that the on / off switch on the panel will not stay 'off' (this is easily remedied by turning the wall socket off). Initially I think I overdid it and dried out and aggravated my (already dry) skin and have now cut down to just 10 minute all-body sessions. Only been a week so still need to see how best to use - signs are promising. Perhaps more info could be supplied by the company as to how best to use for certain conditions (I have read the Ari Whitten book which focusses more on US products).
JL Avatar of author Jitka, MITO LIGHT (Administrator) 22.4.2024
Thank you for your feedback on your recent experience with the Mitohacker 4.0, Simon! It’s fantastic to hear that the delivery and overall quality of the product have met your expectations. We appreciate you highlighting the issue with the on/off switch and apologize for any inconvenience it may have caused. This isn’t typical of our products, and if the issue continues, please reach out to us directly. We’re here to help, whether it means troubleshooting further or organizing a replacement if necessary. Regarding your experience with the red light therapy, it sounds like you're thoughtfully adjusting the duration of your sessions, which is excellent. When starting out, it's crucial to allow your skin and body to adapt to the therapy, especially since individual responses can vary. A general guideline is to begin with shorter sessions at a moderate distance—about 15-50 cm from the light source—and gradually increase as you gauge your skin’s tolerance and response. For deeper tissue effects, like muscle and joint relief, closer proximity to the light can be more beneficial, whereas, for skin and hair, a slightly farther distance can still be effective without the risk of irritation. Also, it's essential to consider the entire illuminated area and the irradiation power, which decrease and increase, respectively, with greater distances. Finding the right balance for your specific needs can take some adjustments, and your proactive approach is commendable. We understand your need for more comprehensive usage guidelines and appreciate your suggestions for improvement. We are continuously working to enhance our customer resources and will take your feedback into account as we develop further educational materials. If you have any specific questions, please don't hesitate to reach out to us. We are always happy to assist you!
LW Avatar of author Lian Wymer | 17.4.2024
Very happy with the efficiency of both the shop and the product.been using the mito light for a couple of weeks and 100% feeling the benefits.highly recommended.⭐⭐⭐⭐⭐
JL Avatar of author Jitka, MITO LIGHT (Administrator) 18.4.2024
Dear Lian, Thank you for taking the time to share your wonderful experience with our company. We are so happy to hear that you are already feeling the benefits after just a few weeks of use and that you are satisfied with the efficiency of our service. ♥ Should you need any further support or have any questions as you continue to use your device, please do not hesitate to reach out. We are here to help and ensure you get the most out of your experience. :)
HB Avatar of author Helen Burchell | 11.4.2024
Shipping was quick despite it being the Easter holidays. We are only just starting with this little light, it is very very bright indeed, goggles are indeed required !
JL Avatar of author Jitka, MITO LIGHT (Administrator) 12.4.2024
Thank you for your feedback, Helen! :) We're glad to hear that your shipment arrived swiftly, even during the busy Easter holidays. It’s great to know you’re beginning your journey with our red light therapy device. Indeed, the brightness can be quite surprising! We always recommend using the goggles provided for your safety and comfort. If you have any questions as you continue to use your new light, or if there's anything else we can assist you with, please feel free to reach out. :) Enjoy your therapy sessions, and we look forward to hearing about your experiences! ♥
MD Avatar of author Mrs Sylvie Diggle | 2.4.2024
We are starting to use the product so time will tell. Thank you.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 2.4.2024
Dear Mrs. Sylvie, Thank you for taking the first steps in your red light therapy journey with us! We're here to support you as you embark on this new path toward overall well-being. It's great to hear that you've started using our product, and we are as eager as you are to see the positive changes it brings! :) Remember, our team is always here if you have any questions or need guidance along the way. Thank you for choosing us! :)
BR Avatar of author Bev Ramsden | 2.4.2024
After 12 days of treatment I’m experiencing results that are simply amazing.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 2.4.2024
It's absolutely fantastic to hear about the amazing results you've experienced with your treatment after just 12 days, Bev! Your journey is incredibly inspiring to us, and we're thrilled to be a part of your journey. If you have any questions, need tips, or just want to share more about your progress, we're here for you. Your wellness success is our greatest reward. Thank you for sharing your positive experience. ♥
JC Avatar of author Joanna Curtis | 28.3.2024
What's there not to like? - This is how customer service should be. Early days using the Bulb 4.0, but having looked up some of the research on red light therapy, I am confident about its efficacy.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 2.4.2024
Dear Joanna, Thank you so much for your encouraging words and for choosing the Bulb 4.0! It's wonderful to hear your positive feedback on our customer service as we strive to deliver the best experience possible. :) We're excited for you to experience all the benefits red light therapy has to offer. Should you have any questions or need further information as you continue your journey, please don't hesitate to reach out. We're here to support you every step of the way! :)
RM Avatar of author Rob Morris | 18.3.2024
Bulb 4.0. Excellent serve ice and delivery. Lamp well built and no heat generated. Very easy to travel with
JL Avatar of author Jitka, MITO LIGHT (Administrator) 18.3.2024
Dear Rob, Thank you so much for your wonderful feedback on our Bulb 4.0! We're thrilled to hear that you're enjoying your experience with the product, appreciating its well-built design, ease of travel, and that it generates no heat during use. It's great to know that our efforts to deliver both top-notch service and a quality product have positively impacted your red light therapy journey. If there's anything more you need or if you have any questions, please don't hesitate to reach out. We're here to support you every step of the way! :)
T Avatar of author Thierry | 26.2.2024
The Bulb 4.0 is a solid product delivered quickly. I have used it daily for over two weeks now and can list the following benefits: improved sleep, reduced pain in my wrist and smoother skin on my face. Amazingly, I have had a bald patch on the back of my head for years and the hair has started growing again! The only improvement I would suggest is the creation of a stand, as the bulb is quite heavy and to hold it behind you head for 15 minutes requires some creativity and adjusting of angles. I have also used it on my partner who has complex scalp problems and he said the itch had gone away within minutes. Mito Light should consider designing a helmet. Those exist in other brands but given the quality of your product, I would be keen to trust your version, should it become available.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 26.2.2024
Dear Thierry, Thank you so much for your thoughtful review of our Bulb 4.0. We're happy to hear about the positive impacts it's already having on your skin, hair, and sleep quality. Your satisfaction and well-being are our top priorities, and it's wonderful to know that our product is contributing positively to your life. Regarding your feedback about the need for support when using Bulb, the use of pillows for stability is a really innovative idea! However, we understand it's not the ideal solution. Your comfort and ease of use are important to us. As you've pointed out, while the Bulb does not require a dedicated stand and can be held freely, we understand that for longer sessions, holding it might become uncomfortable. We have an excellent alternative—utilizing a lamp or chandelier with an E27 thread. This is a practical and versatile solution that many of our customers find helpful. For a seamless fit, ensure that the lamp or chandelier supports an input voltage of AC 100-240V and has a minimum power wattage capability of 18W. This will ensure that the Bulb operates safely and effectively. Additionally, it's also important to consider the size of the lampshade. The Bulb has a diameter of 12.1 cm. Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to support you every step of the way!
AK Avatar of author Andrew Kendrick | 18.2.2024
R Avatar of author Richard | 16.2.2024
The build quality of the Starter 4 is very good, I've owned mine a couple of weeks and use it twice a day on my knees and hands. So far I haven't noticed the same pain relief I experienced with much cheaper red light therapy belts, I'll see if how it goes the longer I use it. Given the very high price of the Starter 4 the stand is a huge let down as it offers little in the way of position adjustment it doesn't even offer rotation so that it can be used either in the vertical or horizontal plain to suit your need. On top of the high price of the Starter 4 I had to pay an additional £55 for a far more flexible and useful stand. The advertised app has been temporarily withdrawn from the Play Store aledgedly due to compatibility issues, so at this time I can't use the app and the app is one reason I purchased the Starter 4. Mito Light communication has been very good they've been only to happy to reply in a timely manner to all my Emails. I've given 3 stars because the stand offers such a small amount of adjustment requiring additional cost to replace it.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 16.2.2024
Thank you for sharing your feedback, Richard. It's wonderful to hear about your positive experience with the build quality of the Starter 4.0 and our customer communication. We understand your concerns regarding the stand's limited adjustability and the temporary unavailability of the app on the Play Store. Your feedback is invaluable as it helps us identify areas for improvement. We're committed to enhancing our products and services, and we'll take your comments into consideration for future updates to our product offerings and accessories. Regarding the app, we are actively working on resolving the compatibility issues to ensure it is available to all our customers throughout all devices with Android OS as soon as possible. We expect this to be resolved by the end of February, so you can look forward to using your device to your full convenience very soon. We appreciate your patience and understanding in this matter. For the discomfort in your knees and hands, while individual results can vary and some may notice improvements sooner than others, continued use is key to experiencing the full benefits of red light therapy. We believe you'll start to see more significant relief with prolonged use. If there's anything specific you'd like assistance with or any more feedback you wish to share, please don't hesitate to reach out to us directly. Your satisfaction and well-being are our top priorities, and we're here to support you on your red light therapy journey.
DB Avatar of author David Brown | 16.2.2024
1st class service all round very impressed thank you
JL Avatar of author Jitka, MITO LIGHT (Administrator) 16.2.2024
Thank you so much for taking a moment to share your experience with us, David. :) We're thrilled to hear that you were impressed with our service. It's incredibly rewarding to know that we've met your expectations! Your satisfaction is our greatest motivation. If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. :) Thank you once again for your kind words. We look forward to serving you again in the future!
GO Avatar of author Grant Orr | 14.2.2024
The light cam and was very impressed with the build quality however after the first session the light was not working, I contacted mito and was emailed back with instructions and I’m pleased to the problem was identified/ fault in the cable. Which is being replaced..
JL Avatar of author Jitka, MITO LIGHT (Administrator) 15.2.2024
Grant, thank you so much for your positive feedback! We are so happy to hear that your issue was swiftly identified and resolved. Even if the percentage of the claims is very low, we want to be sure that every customer gets their help promptly and that they can use their device in perfect condition as soon as possible. :) Should you have any further questions or need any assistance again, please don't hesitate to reach out to us. We're here to support you every step of the way! ♥
AT Avatar of author Arman Tahmassebi | 13.2.2024
Poor value for money. At the price point of the product I’d expect it to be fully and easily adjustable to sit horizontally or vertically using a simple lever to adjust the position. Instead the stand is very much fixed in one position and requires a lot of work to adjust between horizontal and vertical which would be fine but not the price they are asking. It’s a lot of money for some poor design.
KL Avatar of author Karel, MITO LIGHT (Administrator) 13.2.2024
Arman, thank you for your honest feedback. We are sorry that the adjustability of the stand did not meet your expectations. It is true that to change position, two threads must be unscrewed by hand, the panel rotated 90 degrees on the axis, and then the two threads screwed back in by hand. Your comments are very important to us as we are always trying to improve our designs based on feedback. If you are not satisfied with the stand, you can of course return it under our 30-day money back guarantee. If there is anything we can help you with, please contact us, we will be happy to help. Karel Mencl, Head of Product
T Avatar of author J Thomas | 1.2.2024
Great product can feel and improvement already!
JL Avatar of author Jitka, MITO LIGHT (Administrator) 1.2.2024
Thank you so much for taking the time to leave a review! It's always a pleasure to hear when our products have a positive impact on our customers' lives. Thank you for choosing us, and we hope that it continues to provide you with all the amazing benefits you need to feel your best. We are at your service if you need anything. Don't hesitate to reach out! :)
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